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The Evolution of Customer Experience
Location: Online - 4/7/25, 8:00 PM - 4/7/25, 8:30 PM (Africa/Johannesburg) (30 minutes)
  • Traditional vs. Digital CX: Customer experience used to be centered around in-person interactions. Now, digital touchpoints like websites, mobile apps, social media, and AI-driven chatbots dominate the landscape.

  • Key Factors Driving Change: The rise of e-commerce, mobile-first experiences, artificial intelligence, and data-driven personalization are shaping how businesses interact with customers.


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Tony Fred, CEO

First Webinar Topic

Mich Stark, COO

Chief Operational Officer

Aline Turner, CTO

Chief Technical Officer

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