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Strategies to Enhance Digital Customer Experience
Location: Online - 4/21/25, 8:00 PM - 4/21/25, 8:30 PM (Africa/Johannesburg) (30 minutes)
  • Leverage Data for Personalization – Use customer insights to offer relevant content, recommendations, and promotions.

  • Optimize for Mobile – Ensure mobile-friendly websites and apps for a smooth customer journey.

  • Invest in AI & Automation – Chatbots, predictive analytics, and automated workflows can enhance customer interactions.

  • Human Touch in Digital CX – Balance technology with human support when needed to maintain a personal connection.

  • Customer Feedback & Continuous Improvement – Use surveys, reviews, and analytics to refine and enhance the customer journey.

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Tony Fred, CEO

First Webinar Topic

Mich Stark, COO

Chief Operational Officer

Aline Turner, CTO

Chief Technical Officer

Iris Joe, CFO

Chief Financial Officer