Building Resilient Service Industry: Strategies for 2026
Overview: Retail businesses are facing unprecedented challenges in a fast-evolving market. From economic shifts and changing consumer behaviors to supply chain disruptions and technological advancements, the resilience of retail operations is more critical than ever. This webinar, hosted by The Tax Shop SWYE, will provide actionable insights and strategies to help retail business owners and managers build stronger, more adaptable operations for 2025 and beyond.
Webinar Objectives:
- Equip retail professionals with practical tools to navigate economic and operational uncertainties.
- Share innovative approaches to enhance internal controls and reduce risks, including theft and inefficiencies.
- Explore the latest trends in technology and automation to streamline operations.
- Discuss strategies to balance the needs of employees and shareholders while driving sustainable growth.
Key Takeaways
By attending this webinar, you will gain the tools and knowledge needed
Operational Resilience
Identify vulnerabilities in your retail operations and address them proactively.
Leverage data-driven decision-making to improve efficiency and agility.
Internal Control and Risk Mitigation
Strengthen internal controls to minimize theft, fraud, and mismanagement.
Best practices for implementing effective oversight mechanisms.
Employee Stakeholder Alignment
Build a culture of trust and accountability within your organization.
Strategies for balancing employee welfare with shareholder expectations.
Technology and Innovation
- Integrate emerging technologies like AI, inventory management software, and automation tools.
- Use technology to enhance customer experience and streamline back-end operations.
Future proofing your business
- Understand macroeconomic trends and their implications for the retail sector in 2025.
- Create a roadmap for sustainable growth amidst evolving market conditions.
Meet the Webinar Host
Dedicated professionals driving our success
Kholiswa Pearl | BAP (SA) | Tax Practitioner SA | Inclusive Growth Catalyst
Chief Executive Officer
Kholiswa Mqotyana is a seasoned professional with extensive expertise in accounting, tax planning, and business advisory services. As the director, she brings a wealth of knowledge and a strategic approach to helping businesses navigate financial challenges and achieve sustainable growth.
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Discover our executive team
Mich Stark, COO
Chief Operational Officer
Aline Turner, CTO
Chief Technical Officer
Iris Joe, CFO
Chief Financial Officer